I am writing to commend Tony Odom parts manager for your company. I purchased a TYM433 tractor from you in May 2011 which you delivered to me here in Mississippi. Overall the tractor is great. I put it through a lot and it handles the load.
I would like to commend Tony Odom parts manager for your company. I have had some maintenance done on the tractor with a few warranty issues and all in all they were dealt with in a timely fashion with the help of Tony.
The local repair facilities in the Miss area where I live had a few problems getting the necessary parts to fix the tractor from TYM. So I contacted Tony and he came through with the parts necessary to take care of the problems. He has also been able to answer or get the answers for anything I may ask in regards to the tractor operation and or parts needed to be replaced and follows up to return phone calls if and when I leave a message to be called back. This does not happen often with other companies.
You and your company personnel have stood behind the product you have sold and have made sure that any and all warranty and non warranty issues are dealt with and taken care of. Mr. Oscar was the salesman for me when I purchased this and he also has been helpful with answering any questions I have had. Your personnel are very knowledgeable with this particular tractor. And to have the owner of a company as yourself take time to call back and speak to a customer which you have done shows a lot for the customer care your company provides. Other companies could and should learn and or take notice to this.
It is and has been a pleasure dealing with a company who stands behind with what they sell. And gives customers comfort in knowing they won’t be abandoned or ignored after they purchase a product from you and your company.